Last Updated: July 22, 2026

This Privacy Policy describes how QoraCRM (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website, services, applications, and WordPress plugins (collectively, the “Services”), including QoraCRM.

1. Information We Collect

A. Information You Provide to Us

Account Information: When you register for an account, subscribe to our Services, or request support, we may collect your name, email address, company name, and login credentials.
Support & Communications: Information you provide when contacting customer support, submitting feedback, or participating in surveys.

B. Payment Information (Merchant of Record)

We do not directly collect, process, or store your complete payment card details. Payments for our Services, software licenses, and WordPress plugin subscriptions are processed by our Merchant of Record, Paddle (Paddle.com Market Ltd).

When you purchase a subscription or license, Paddle collects necessary billing details (such as name, billing address, payment method, and IP address). Please review Paddle’s Privacy Policy for details on how they handle your payment data.

C. Automatically Collected Information

Usage Data: We may collect information about how you interact with our website and SaaS applications (e.g., IP address, browser type, operating system, referring URLs, pages viewed).
WordPress Plugin Data: Our WordPress plugin may send telemetry or license-checking requests to our API. This includes domain name, WordPress version, PHP version, plugin version, and license key status solely for validation and update delivery purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our Services and SaaS platform.
To manage your account, software licenses, and active subscriptions.
To deliver plugin updates, patches, and feature improvements.
To communicate with you regarding security alerts, service updates, and technical support.
To comply with legal obligations and protect against fraud or abuse.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share information with third-party service providers necessary to operate our business:

Payment Processors: Paddle, acting as our Merchant of Record, handles payment processing, billing, and tax compliance (US Sales Tax / VAT).
Infrastructure & Hosting: Cloud hosting and database providers (e.g., AWS, Vercel, DigitalOcean) that host our Next.js, Node.js, and PHP infrastructure.
Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

4. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country. By using our Services, you consent to the transfer of information to locations where data protection laws may differ from those in your jurisdiction.

5. Data Retention & Your Rights

A. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, and comply with legal obligations.

B. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights regarding your personal data:

Access & Portability: Request a copy of the personal data we hold about you.
Correction & Erasure: Request the correction or deletion of your personal data.
Restriction & Objection: Object to or restrict certain processing of your data.

To exercise any of these rights, please contact us at [email protected].

6. Security

We implement appropriate technical and organizational measures (including SSL encryption and secure API authentication) to protect your personal data against unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

By Email: [email protected]
Website: https://qoracrm.com/contact
Business Name: QoraCRM